Based on the MCMC review and evaluation, Maybank’s short messaging service (SMS) with shortcode 66628 is true. Maybank has posted the information regarding the delay in loan repayment (Moratorium) via SMS, and if customers wish to cancel the Moratorium, customers can cancel the Moratorium via the online form as provided by them on the official Maybank website.

However please be cautious, if the SMS ask you to click a suspicious link, it might be a scam. Only reply with code.


Following BNM’s announcement on 24 March 2020, we will be granting an automatic moratorium to our individual as well as SME customers for all types of RM denominated loan/financing (except for credit card and corporate customers) for a period of 6 months, effective 1 April 2020. This is applicable for loans/financing that are not in arrears exceeding 90 days as at 1 April 2020.

There are absolutely no steps you need to take to enjoy this break from paying your loan/financing. Your standing/auto-debit instruction with your Maybank account for the payment of your Maybank loan/financing will also be suspended for 6 months.

For our corporate clients who wish to apply for a moratorium, please contact your respective relationship manager to discuss options available for your loan/financing repayment plan.

If you have trouble paying off for your credit card bill, you can convert your outstanding credit card balance into a term loan/financing. Kindly submit the Credit Card Relief Assistance Form so we can assist you further.

To help you better understand our financial relief scheme, click to view the Frequently Asked Questions for:

and the Basic Terms for Automatic Moratorium. By continuing to enjoy the moratorium, you acknowledge that you have read and agreed with the FAQ and Basic Terms.

If you do not wish to participate in the automatic moratorium, simply continue paying your monthly installment. Or, if you have a standing/auto debit instruction with your Maybank account for the payment of your Maybank loans/financing, please fill out and submit the form(s) below so that your automated payment will not be suspended.

Source : MAYBANK