MAXIS Customer Service SUCK
The story begins when Maxis charged me for RM 82 for using their 3G service last month.
So I immediately called their Customer Service (CS) to check and verify. Because as far as I remember I only connected to Wi-Fi in the office or in my house. Occasionally I will use free Wi-Fi service at any Mamak Stall or Hypermarket.
The CS guy told me that he will check it out. In the mean time I got this idea to ask about unlimited 3G service that Maxis provide. So I can surf internet using my Nokia N95 and pay fixed amount monthly and I would not get billed for unintentionally using Maxis 3G streaming data.The CS guy told me that I need to dial this number, ok then no problem.
Before I called, I surfed on Maxis website to search for how to subscribe to 3G unlimited service package. But fail, there is no information on that.
I called the Maxis CS for 3G service, but instead of answering my simple question the guy told that me that I have dialled the wrong number. He is in charged for Maxis broadband and bla bla and give me another number to call.
Feeling unsatisfied, I called the number that he gave me, but still with same answer. This stupid guy answer was, I dialled the wrong service number. He told me to called the other guy back. Seriously, are you guys that STUPID!. You guys just cannot answer my plain stupid question.
I just want to know how to subscribe that’s all. I admit that I am a little bit confuse with Maxis Broadband and Unlimited Service, but can’t you guys just explained it to me. Rather than asked me to call again and again. Wasting my time and money.
To make matter worse, the first guy that I called, called me at nearly 1 a.m to confirm that I have use their 3g service. Can’t you guys just wait till tomorrow morning. Luckily, I was awake surfing internet, if was asleep. Seriously I will maki kaw2.
It’s not about the money, for me Customer Service is important. I have been Maxis loyal user nearly for 10 years. Since I was student and use prepaid. Now I use Post-paid even add my wife as supplementary line. I am thinking about changing my telco service to Celcom. Because Maxis CS suck !
aku duk area equin seri kembangan.
aku dah cek ari tuh, kat website P1 mmg tak de coverage.
currently, aku pakai streamyx merdeka package sampai oktober ni.
Ko dah pakai P1 ke? area mana? ok tak speed dia?
terus terang aku cakap..memang terbaik beb..tak nyesal guna..aku amik pakej RM99…skang ni ada promotion smp 15 April tak silap aku…untuk rujukan..aku takde kaitan lgsg kat P1…aku pon hanyalah subscriber biasa..hehe
ko mmg bangun awal ke atau dari mlm tadi tak tido lagi
klu ada coverage pun, aku kena tunggu this october sbb merdeka package aku bind for 2 years. So kena stick dengan Streamyx ni lah dulu
by the way, broadband aku dgr P1 ni ramai yg kata bagus tapi aku rasa sia laju la ni sebab subscriber dia masih tak ramai. nanti kalo semua orang masuk P1 aku rasa akan terhegeh2 jugak la speed dia nanti…
ada expert P1 yg buleh guarantee speed ni boleh tahan lama tak eh?
hahahah…
just for sharing..
here 3…yes three articles about maxis broadband..
hahahaha…
http://zelo55.com/2009/02/maxis-aku-nak-komplen-kat-korang-part-1/
http://zelo55.com/2009/03/masalah-yang-buatkan-blog-aku-berdiam-diri/
http://zelo55.com/2009/03/maxis-aku-nak-komplen-kat-korang-part-2/
@ papa bear
tu lah aku wonder jugak klu mms yg maxis bg tu,kita kena charge tak? kdg2 hangin jugak, satu hari sampai 2 3 kali mms sama yg dia bagi.
@ zelo55,
byk betul komplen ko dgn maxis haha. kita tunggu je la, wimax ke dah stable baru diorg ni smua tahu haha