My Streamyx Broadband Modem is not Working after Lightning
Last week, my Billion Modem (a broadband modem supplied by TM ) was damage due to lightning. Lets do some flashback..
Lightning History
That was the second time my modem was struck by lightning. The first incident happened early this year. My internet connection was down when I got back home with my family from my sister’s in law house.My house was blacked-out and the main switch was turned off. So I tried to check my connection and configuration.After trying to reconfigure my Aztech Wireless Broadband Router, connect and reconnect to modem still did not solve the problem. I suspected that my modem was damaged even though the power and connection LED was on. Finally, my intuition was right when my modem was not working when I tested at my office Streamyx Connection.
So I called TM Customer Service, as usual they will asked you to check your setup and network connection. After they were satisfied that my networking configuration was fine,they told me that they will ask their technician to fix the problem in 2 days. But after 2 days, the technician did not show up. I made another friendly call to TM asking what wrong with their technical support.
Immediately the next day, a guy from TM came to my house and brought a new modem. He tested Streamyx connection and made a direct connection with my modem by Ethernet cable, and confirmed that my modem was damaged by power imbalance where an unexpected increase in the current voltage, also known as surge. It usually cause by lightning.
The 2nd Strike
My problem internet was solved after getting new modem. I thought the lightning can only damage your electronic device through power cable. So every time when I go to work, I will turn off the main switch.But I was wrong, when my house blacked-out again and my internet connection was down. Not Again, I said to myself. When I checked, there was no connection with modem using Ethernet cable. So my modem was damaged.
This time, I directly called TM and report about my modem. Again, TM always surprised me. The customer service told me, they cannot replace my modem anymore as the modem warranty is just for 1 year. WHATTT !!!. He told me to buy new one by myself. If you read my previous entry, Streamyx Bill Paid Online, I did mention that my Merdeka Unlimited Package (Streamyx ) is for 2 years that end October next year.
Broadband Dilemma
What choices do I have ? I have to bought new modem to replace my Billion Streamyx Modem. Somehow I felt I was unfairly treated as a customer. Why do you offer a service that I have to oblige for 2 years but your product warranty is just for 1 year? On top of that, you gave me a cap Ayam brand modem that cannot withstand surge while my Aztech Wireless Broadband works perfectly fine.. I will tell you what is the main cause of my Modem being damage again and again.Poor Me
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ym id : cyberflyx
Last week, my Billion Modem (a broadband modem supplied by TM ) was damage due to lightning. Lets do some flashback..
Lightning History
That was the second time my modem was struck by lightning. The first incident happened early this year. My Interne…
I have very bad experience with TMNet! I will never forget that I had to pay more than $450 for a month’s internet connection in February 2008.
At that time, I just moved back to Ipoh from Cameron Highlands. I was told that I could transfer my Screamyx account, so I didn’t cancel it.
For exactly one month, I had to use dial up connection for my online work. I called up every day to check the status and all sorts of reasons given.
The most absurd one is that they didn’t have enough port because there were too many Streamyx users in Gopeng??? Alamak! Too many Streamyx users in a small town called Gopeng. Geram or not?
Out of desperation, I got help from a computer shop nearby. They asked me to open a new Streamyx account.
The stupid TMNet stuff should have just told me to cancel the account because of different states mah.
Not only did I have to pay the dial up connection fee of $450, I had to pay the old Streamyx account that I didn’t use for one month!
I wrote a letter to ask for rebate for that month bcos it’s their fault. I totally forgot about this matter until 2 days ago, I received a legal letter warning me to pay the remaing $34.15 in 14 days. If not, the matter will be brought to court.
Now whenever I have problem with my internet, I would rather pay the computer shop to fix it for me. Call TMNet technician to fix it? No thanks.
really bad experience with TMnet. HAHA too many users in Gopeng , so funny. How can u manage to use dial up for one month ? really horrible slow la my friend. If I were you, I just give them one week. If cannot settle by that time for sure I get a new one.
I had a quite similar experience, but with phone line.
My company relocate our office to new a block early 2006. So I went to TM Point to change my phone line and office address. You know what they took nearly 2 weeks just to send their technician to set up phone line and phone jack in my new office.Every time I called they will give a lot of reasons. I have to visit them twice to get progress update.
The real story was, they cannot find my postcode in their system. Their system database use different post code with the actual address. SEE..how &*@## can they be. During that time, I have to come back to my old office to connect with my old phone line or send fax haha. But I don’t have to pay them RM 450.00 hehe
hehe after buying belkin power surge, now I can surf internet with ease mind
I wonder if TMNet technicians are properly trained or the company just send a worker with limited knowledge.