I was about to transfer some donation to a personal Maybank account. After I key in my TAC number, I received: Unsuccessful – Account is not authorized. Reject Code: 
I was quite surprised. Because I am pretty sure that I still have sufficient balance. So I did some research on Maybank Facebook Page. I foundout that error code 0076 refers to account not authorized normally due to:
Account status (account dormant/ inactive and maximum transaction numbers in audit trail).
For fund transfer, either sender or/ and recipient account reached the maximum limit of account transaction number (audit trail).
Account status (account blocked due to loan/ credit card payment issue).
Amount payable is not matched with the outstanding/ due amount (for credit card/ loan payment).
So my guess is that maybe the account has too many transactions. Did you know that for Savings Accounts, the number of transactions that can be done is limited to 30 pages/bank book pages or 120 transactions within the 5th to 20th day of the month or the 21st to the 4th day of the following month.
This is because savings accounts are intended for savings or income/salary credits. If your account has a high account transaction frequency, your ‘audit trail’ of your account will be full and transactions are not possible.
How To Solve
To resolve this, please bring your ID, ATM card and bank book (if available) and visit the nearby Maybank branch counter for the branch to assist you in updating (clear audit trail) of your account.
If you intend to use an account for business purposes, Maybank will recommend that you apply for a current account opening that can accommodate an unlimited number of transactions.
You can request a M2U Premier account opening with a minimum deposit of RM500 only. Applications can be made online through Maybank2U. For more information, please refer to the following link:
http://goo.gl/z22Hu – Maybank2u.Premier
If you have Maybank2u access, you can apply by following the steps below:
> Login> Home> Apply Online> Maybank2u Premier
If you do not have Maybank2U access, you can apply by visiting Maybank2U’s website at www.maybank2u.com.my and follow the steps below:
Apply Online> Maybank Account> Maybank2u Premier
* Please note that this service operates from 8:30 am to 5:00 pm daily.
Maybank always comes with new innovations to enhance customer experience with online banking. Maybank has come up with an update for Maybank App Online that is Biometric Login.
Now you can choose from 3 biometric features to log in to your Maybank2u app. Biometric login offers three personalises security features that are unique to make online banking easier and faster for a user.
With Biometric Login, a user can choose Face ID, Voice ID as well as Quick Touch.
Activate Biometric Login today, and you can access all your accounts in mere seconds using your facial points, voice pattern and fingerprint.
How To Set Up Biometric Login
Face ID & Voice ID
Please use the latest Maybank App to get this n Biometric Login. You can check it on Google Play for new Maybank App here.
Step 1: After you have installed the new Maybank2u App, you will get a reminder on Biometric Login like below. Also, you can check at Login Details on the App menu and click for Biometric Login
Step 2: Then select which biometric login that you want to enable, Just select ‘Agree & Proceed’. If your phone has no thumbprint scanner, so just choose Voice ID and Face ID.
Step 3: Next, enter your favourite phrase. Please enter more than one phrase. Because you will have to say it a few time so the Maybank2u app can record it. Enter your own phrase in two to three words for Voice ID and select ‘Continue’
Step 4: Ok, then Select ‘I’m Ready’ to continue.
Step 5: Make sure you wear your glasses if you have, before Maybank2u app capture your face. Follow the on-screen instructions to capture your face and voice. Please repeat the phrase 3 times to complete the process.
Step 6: Once completed, select ‘Done’ to continue.
Step 7: Choose your default biometric login and you can log in with ease.
My experience with Face ID, no that smooth. It still takes some time to scan my face, Maybe my phone is quite old. But still, I can log in, You can change from Face ID to Voice ID, No problem,
This new biometric login just allows you to check your balance. If you want to transfer your Maybank money, you still have to enter your password.
5. You will receive On Time Password (OTP) sms, key in the OTP. Make sure your handphone number is correct.
6. Then you will need to key in your MyKad number.
You must have internet connection to use Secure Verification. To choose Secure Verification as the mode of authorisation, you will be prompted with a push notification message alert on your registered smartphone. You need to “Approve” or “Reject” the transaction within 30 seconds.
If you choose Secure TAC as your mode of authorisation, you can obtain the 6-digit number by tapping on ‘Secure2u’ button on the aybank App. Please enter the 6 digit number generated to approve your transactions.
According to MyCert, there is 3921 fraud cases reported in Malaysia last year. With the advance of technology and IT, phishing email can sometime look genuine. Once you click the given link, you will not aware that you are in a fake bank website.
Thus Maybank would like to introduce new security upgrades on Maybank2u website and mobile app to ensure online transaction is secure and protect from online threat. The 2 security upgrade will take effect on 4th March 2017.
Maybank2u Login Upgrade
User will be required to validate their security image and phrase upon login to Maybank2u. Before this user only have to check their security image and phrase after entering username.
This will ensure that user are accessing to Maybank’s official website or app and not a FAKE site. Enhanced Maybank2u Login also will protect user online banking transactions with Maybank.
No More Access from Jailbroken and Rooted devices
Today smartphone user prefer to Jailbreak and Root their devices to install third party software or to upgrade their smartphone kernel. Maybank decided not to allow rooted or jailbreak phone to use Maybank apps. Because rooted and jailbreak device are vulnerable to fraudulent attacks.
So if you want to install Maybank App on your jailbreak or rooted smartphone, you have to format it back to factory setting. Or you can login to Maybank2u using internet browser.
Believe it or not, even smart highly educated can be tricked into this phone scam.
The fraudster can be so calm and professional thus make you believe that he is from the bank.
He/She will create an emergency situation regarding your bank account. It can be anything. From to confirm a credit card transaction that was charged to your card. Or someone just called to confirm that you have apply for new credit card. If you deny it, the fraudster will give a fake number of Bank Negara for you to call.
The complice from Bank Negara will ask for your confidential information and bank details.
If you are panic and in a hurry you might fall to this trap. So please be very careful whenever you received a call from a bank.
How to Identify Telephone Scams Call
When you hear this any of this 6 statement. Then you better be careful.
“Give your username, ATM card number in order for us to investigate your account”
“Do not check your account and tell anyone for at least 3 days”
“Kindly call this number to speak to the Bank Negara Officer”
“Change your TAC mobile number at ATM”
“You have a pending credit card payment”
“Someone is using your info to apply for a credit card”
What you should do if you received a scam call?
DO NOT reveal your credit/debit card details or online banking details
DO NOT respond to any sms that claiming it’s coming from Bank Negara. Bank Negara officer will never call you to ask for your credit/debit card or banking particulars.
I changed my Maybank ATM Debit Card at Maybank Kampar last December. I came on Saturday and it took about two hours to get my new card. As we all know, starting March 2016, in phases, all Maybank Cards will be replaced with PIN-enabled Cards. Here in Turkey, a lot of them prefer to use card than cash even when to buy a pack of cigarettes. They will key in pin number when use card to pay. Here are the 3 Ways to replace your Maybank ATM/Debit Card to MyDebit Card for FREE
You can have the new MyDebit Card delivered to you at NO CHARGE via Maybank2u by following these simple steps:
Log on to Maybank2u
Click on “Card Management”
Click on “ATM/Debit Card”
Verify your mailing address and accept the terms and conditions
Follow the on-screen instructions
Upon successful verification, your new MyDebit Card will be delivered to you for FREE within 21 working days. Not on Maybank2u yet? Click here to register now
The e-Kiosk is a self-service kiosk for customers to replace their ATM/Debit Card to the new PIN-enhanced MyDebit Card.Click here to find out the locations It is open daily from 8.00am till 10.00pm. Customers are required to bring along their IC / MyKad and existing ATM/Debit Card. First time replacement is FREE.
Go to Your Nearest Maybank Branches
Clear your schedule on Saturday. Go early in the morning and get your number. Bring your old ATM card and Mykad.