My first experience with online banking is with Maybank2u back at 2002. At first, it was a big doubt to pay all your bills using online until a friend of mine thought me how to use it. I have a bad experience using Maybank2u to pay my Takaful Insurance. I paid using the wrong name but Maybank2u still accept it until I checked with my agent and he told me I did not paid. It took a few months to clear things up. I have to make a report to Takaful, report to Maybank and request a bank statement to identify the transaction. 🙁 But I manage to get my money back.
Online banking can make your life easier or the other way if you fail to take extra precaution 🙂
With the recent report on online banking fraud, please take extra care when performing online banking. Simply follow these 3 important tips to ensure that your money is safe while you are on holiday.
• Login name, Password/PIN Number
Never disclose you Login Name, Password/PIN Number to anyone, including your family members. Most of the online banking fraud cases result from a “tidak apa” attitude. Be mindful.
Ensure that nobody is observing you when you perform financial transactions at a public Internet access point. A fair number of cases have been reported where the customer’s account access data was obtained by just observing transactions performed at public Internet locations.
Don’t use birthdays, wedding anniversary, house number, pet’s names, children’s names as your login name, password/PIN Number.
Phishing involves using fake emails and/or fake websites. You may receive emails that appear to be from your bank and if clicked will direct you to a fake website. This website “impersonates” your bank’s website and prompts customers to reveal their account access data. Don’t click and/or use any e-mail link or suspicious emails to update your account information. Always be on alert for these phony “look-alike” websites. When in doubt, please contact your bank.
• Trojan Horse
Trojan Horse is a virus software which comes in the form of a legitimate e-mail from a family member, friend, colleague or someone in your email address list. Once the email is opened, Trojans plant themselves into the keyboard driver and record keystrokes.
Later on when you open an online banking website, it captures the login name and password for fraudulent purposes.
Safeguard financial information at public places
New Security Reminder
You are advised to always ensure that your computer is updated with the latest anti-virus software to avoid any possibility of your financial data being compromised owing to the presence of viruses, trojans etc.
If you are conducting your online banking at public places such as libraries, clubs, cyber/internet cafes, please ensure that it is safe for you to do so. If in doubt, it is advisable to avoid transacting online at such public places.
Do’s and Don’ts to protect yourself from online theft:
Change your Password frequently to prevent ID theft.
Do not give or share your PIN and Password with anyone.
Ensure you are in the correct site. Type in the URL in the browser locator or bookmark the page.
Do not give out information such as your PIN, Password and account details by e-mail or phone to anyone.
Update your browser when new versions are released because they often include new security features.
Do not click on any link in e-mail to do your banking or financial transactions.
Always clear your cache when you log out to prevent others gaining access to your personal information or online activities.
Do not proceed with any transaction if it seems suspicious.
Install an updated anti-virus protection program in your computer. Computer viruses are real and can cost you time, money and loss of information.